Get in Touch With Us
This page is for readers who want to reach the Online Casinos editorial team at cbcdumas.org — to flag an error, ask how a bonus term actually works, or tell us an operator's advertised offer no longer matches what we published. Email is the only channel we run, and a real person reads every message.
How to contact us
Write to [email protected]. We aim to reply within two business days. Messages that arrive over a weekend or a US public holiday are usually answered the next business day.
Include as much of the following as applies. It saves a round trip:
- The page on cbcdumas.org you are writing about, and the section or figure in question.
- The casino brand involved — for example Raging Bull, Magician Bet or Slots of Vegas — and the exact offer wording you saw.
- Your state of residence, since availability, payment options and legality differ from one state to the next.
- The date you saw the information. Bonus terms change without notice.
Please do not send account numbers, card details, Social Security numbers, copies of your ID or any other sensitive document. We have no use for them and we do not want them in an inbox.
Commercial disclosure, stated plainly
Online Casinos earns commission when a reader signs up with some of the casinos listed on this site. That funding pays for the research. It does not buy a position in our rankings, it does not change an editorial rating, and it does not stop us publishing a drawback. Our editorial ratings are our own assessment, not customer-review scores, and we have not deposited, played or withdrawn at any operator we cover. If you believe a commercial relationship has skewed something we wrote, say so in your email and we will look at it.
What we can and cannot help with
| You want to | Can we help? |
|---|---|
| Correct a bonus figure, wagering multiple or expiry date we published | Yes — this is the most useful message we get |
| Understand a term such as max bonus bet, cashout cap or RTP | Yes, in general terms |
| Ask whether an operator is available in your state | We can explain how to check; we cannot confirm your eligibility |
| Recover a balance, unlock an account or force a withdrawal | No — only the casino and its regulator can act |
| Dispute a KYC or source-of-funds request | No, but we can explain the usual escalation route |
| Get advice on how to win, or a tip on a game | No. Outcomes are determined by random number generators |
Withdrawal problems and complaints
We are a publisher, not a regulator, an ombudsman or an intermediary. If a payout is stuck, the sequence that usually works is: raise a formal complaint in writing with the casino's support team and keep the ticket reference; wait out the operator's stated complaints window; then escalate to the licensing authority named in the site's terms, or to your state gaming regulator if the operator holds a state license where you live. Tell us how it went. Patterns across several readers are the kind of thing we will investigate and publish, even for brands we rank highly.
Corrections about the offers we list
The headline offers on this site change often, and reader corrections are how we catch drift between checks. Our listings were last fact-checked on Sep 25, 2026 by Noah Cooper. The three top-ranked entries draw the most mail, so here is what we currently publish and what we would want to know about each.
Raging Bull — 410% up to $10,000 + 50 free spins
It leads our list because the advertised headline is the largest percentage-and-cap combination we have on file, and it pairs the match with free spins rather than making you choose. The practical limitation is that a four-figure maximum only applies to a very large deposit, and high-percentage match bonuses of this kind are typically the ones carrying the steepest wagering multiples, tight maximum bet caps while a bonus is live and a limit on how much of the bonus-derived balance can be cashed out. Our editorial rating of 10.0 reflects the scale of the advertised offer, not a promise that you will clear it. If the percentage, the $10,000 ceiling, the spin count or the qualifying deposit differs from what you saw, send us the page and the date.
Magician Bet — 101% no wagering
This one matters for a different reason: a no-wagering structure means the bonus funds, or the winnings from them, are not tied to a playthrough multiple before you can request a withdrawal. For readers who find wagering requirements the single most confusing part of an offer, that removes the problem entirely. The trade-off is size — 101% is modest next to the big match bonuses, and no-wagering deals commonly come with a low maximum bonus amount, a short claim window or restrictions on which games count. Rated 9.9. Tell us if "no wagering" turns out to carry conditions in the actual terms.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Worth listing because the free spins are tied to a named title, Cash Chaser, which is more specific than the usual open-ended spin grant and makes the offer easier to verify. The limitation is the flip side: game-specific spins have no value if that slot is not to your taste, and winnings from tied spins are often capped separately from the match bonus. Rated 9.6. If the named game or the spin count has changed, that is exactly the sort of correction we act on.
The rest of the list
Uptown Aces (600% for new players) and Slots and Casino (500% up to $2,500 across three deposits) carry the highest advertised percentages, and multi-deposit structures mean the headline is spread over several funding events rather than available at once. BetUS advertises 200% up to $4,000. Bets.FM lists a 225% deposit bonus up to 1 BTC plus 225 free spins, which is a crypto-denominated offer and will not suit readers who only fund in dollars. Card Crush, Zumba Cards and Amazon Jackpots run coin, card and sweeps-style rewards — Amazon Jackpots, for instance, advertises 4 posters plus 40 free SC and a bonus wheel for $20, which is a purchase, not a giveaway. Corrections on any of these are welcome.
Questions about money, and why we answer them generically
We get more mail about payments than anything else. We can explain how the mechanics generally work in the US market; we cannot confirm which methods a particular operator will accept from your state on a given day, so please verify in the cashier before you commit funds.
- Cost of taking part. Every advertised match bonus requires your own deposit to unlock. A 410% match on a $50 deposit is not $10,000 — the cap is a ceiling, not an entitlement. Nothing that requires a deposit, a purchase or a wager of your own money is free, and we do not describe it that way.
- Paying in. Debit cards are the most widely accepted route; credit card deposits are patchy and some US issuers decline gambling transactions outright, which can also trigger a cash-advance fee from your bank. ACH transfers and direct bank transfers are common at state-regulated operators. E-wallets including PayPal appear mainly at licensed in-state sites rather than offshore ones. Crypto features at brands such as Bets.FM.
- Getting paid out. Expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and identity verification before the first payout clears. Card and ACH payouts typically take longer than the operator's advertised processing time because your bank adds its own settlement window. Any speed a casino advertises is a claim, not a result we have measured.
- Fees. Check for cashier fees on withdrawals below a threshold, currency conversion costs on non-USD accounts, and charges on repeat withdrawals within a set period.
Questions about games and other product lines
Readers often write asking what a site actually offers before they register. Broadly, the operators we cover run slots — including high-volatility titles and progressive jackpots — plus table games such as blackjack, roulette and baccarat, and live dealer rooms where a streamed human dealer runs the table in real time. RTP and volatility figures are published by the software providers and determine long-run behavior, not your session. Mobile play is usually through the browser, with dedicated casino apps at some brands.
Several of these operators also run sportsbooks alongside the casino — BetUS is the clearest example — and a sports bonus is a separate product with its own rollover rules, odds restrictions and settlement timing. A casino welcome bonus generally cannot be used on sports markets, and vice versa. If you contact us about a bonus, tell us which side of the business it came from. We also publish comparisons outside the standard US-licensed market, including Best Non GamStop Casinos 2026, and questions about those listings reach the same inbox.
Eligibility, licensing and the limits of what we can advise
You must be 21 or over to gamble online in most US states, and physically located in a state that permits the activity. Online casino gaming is regulated state by state, not by a single federal license, so legality and available operators differ depending on where you are. An operator accepting registrations from your state is not the same as being authorized to serve it — a site may take your money without holding a license from your state regulator, which changes what protection you have if something goes wrong. We can explain how to check a license claim; we cannot give you legal advice, and we cannot confirm the licensing status of an operator in your jurisdiction on your behalf.
If gambling has stopped being entertainment
We cannot provide counseling, and we will not mediate with an operator over losses. What we will do is point you to the tools that exist: self-exclusion schemes run by state regulators and by individual casinos, deposit and loss limits set inside your account, session time-outs, and third-party blocking software installed on your own devices. Free, confidential help is available in the US through the National Council on Problem Gambling helpline, 1-800-522-4700, which operates 24 hours a day. Gambling is not a way to make money or to fix a financial problem, and no casino is completely safe to treat as one.
How we handle your message
- It lands in the editorial inbox and is read by a person. There is no automated reply standing in for an answer.
- Corrections are checked against the operator's own published terms before we change anything.
- If we amend a page, we update the fact-check date so other readers can see when it was last verified.
- We reply either way, including when the answer is that we could not confirm your report.
We do not publish reader emails, and we do not pass your address to the casinos we cover. If you would rather your correction stay anonymous in any follow-up article, just say so.
Before you write
If your question is about a specific bonus term, the fastest answer is usually in the operator's own terms and conditions page — look for the wagering multiple, the maximum bet allowed while a bonus is active, the expiry period and any cap on withdrawable winnings. If those four numbers are missing or contradictory, that is worth emailing us about. Otherwise, take your time, compare the offers on their conditions rather than their headline percentages, and reach out whenever something on cbcdumas.org does not add up.